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GENERAL F.A.Q

Q) I AM HAVING TROUBLE LOGGING INTO THE SITE ON MY SAMSUNG AND HOW DO I CLEAR MY BROWSER HISTORY ON A SAMSUNG PHONE

A) We have recently moved to a new server and if you’re having trouble logging in, it will more than likely be that your phone or device has an open session of an old Salt Guide link in your device. Follow the steps below.

Clear all pages that are open on your phone and then completely clear your browser history and cache. This needs to be cleared all time not just last 7 days. Below is a great video link to learn how to clear your browser history on a Samsung phone correctly.

Make sure you follow the instructions carefully even by doing one step at a time then pausing the video and completing the step before moving onto the next step – clear both Samsung Internet and Google Chrome.

Everyone that has followed the below video step by step with a Samsung phone has successfully cleared their browser history and been able to log back in.

Video on how to clear browser history

After you clear your browser history and cache type www.saltguide.com.au in your preferred web browser and then make sure you also re-type your user name email and password manually not allowing it auto fill for the first time.

If you also have previously saved Salt Guide as a bookmark or app on your phone’s home screen you should delete them as these are also old links.

You don’t have to tick the box to clear passwords that maybe saved for other applications you have.

Your phone will also run a lot quicker by simply clearing your browser history every so often.

If you are stuck you can hit one of the contact forms on our public page and we will try to help you.

Q) I AM HAVING TROUBLE LOGGING INTO THE SITE ON MY iPHONE OR IPAD  
A) We have just moved to a new server and if you’re having trouble logging in it will more than likely be that your phone or device has an open session of an old Salt Guide link in your device.

Just completely clearing your browser history will help most people that are having trouble logging on that are members. This issue maybe because you have an old link already open on your iphone or your ipad and the device is saving an old password that maybe incorrect. To clear your browser history on an iphone or ipad follow the below instructions.

Double click the home button on your iphone (if your phone has one) and clear all the pages that are open or active on your phone by swiping up. The home button is the big circle button that is on the bottom of your iphone.

Once these are all gone – click safari which is your web browser for apple phones.

When you have clicked safari there is an icon on the bottom right hand side that looks like 2 squares.

Click this button and clear all the pages that are open in safari by pressing the x on each page which is located on the top left of each page that is open.

Once you have done this there is another icon that looks like a book and it is displayed near the bottom right hand side of your phone – when in safari.

Click this icon that looks like a book and then press clear, and then press all time, then press done at the top.

Go back to safari, the web browser and type in www.saltguide.com.au which will bring up the salt guide web site and log in again.

This will log you in on fresh page. If all these steps are followed and you clear all your old history this should solve your login issues and will make your phone run a lot better for a bunch of other things as well. Done!

Please also note that you can only be logged in on one device at a time, so if you are logged in at home on a PC or another device you won’t be able to log in on your phone until you have logged out of the device that is still logged in.

If you are using Google Chrome as your preferred web browser and not Safari you will just need to clear Google Chrome and you can learn to do this by just searching – How to clear Google Chrome and Cache on iphone / ipad or desktop for your model device – make sure you also clear all time and not just the last 7 days.

If you also have previously saved Salt Guide as a bookmark or app on your phone’s home screen you should also delete these as they will be old links.

If this does not work you can email contact us making sure you include your mobile number or call support on 0432 44 66 22.

Q) HOW TO CLEAR YOUR BROWSER HISTORY ON GOOGLE CHROME

Open up google chrome, click the 3 dots on the top right hand side, click history, click history again at the top of this pop up, click clear browsing data, select all time making sure that browsing history, cookies and other site data and cached images and files are all ticked – then click clear data.

Close google chrome down – reopen then type www.saltguide.com.au into the top search bar and hit enter – this will bring up the public page of Salt Guide, hit log in and manually type your username email address and password not allowing it to autofill for the first time.

Q) I HAVE NEW CREDIT CARD AND NEED TO UPDATE MY NEW DETAILS

A) All you need to do is log into Salt Guide and go to your “Account” which is located on the top right hand side on a desk top computer or for a mobile click the settings wheel which is also on the top right hand side of your phone. Once you are in your ‘Account’ click ‘Subscriptions’ and then click ‘Update Card Details’ and you will see where you can securely update your card details via Stripe. If you’re still not sure or want to speak with us simply call 0432 44 66 22.

Q) HOW DO I CHANGE FROM A MONTHLY MEMBER TO A YEARLY MEMBER TO GET THE CHEAPER PRICING AND OTHER BENEFITS?

We are still receiving emails for monthly members wanting to know how to change to a yearly membership. So if you are a monthly member and keen to switch over to a yearly membership and receive the members pack and get on the cheaper pricing? Simple log into your ‘Account’ which is located on the top right hand side of the members home page, click “Subscriptions” then click ‘Change Plan’ – select the yearly option and then follow the sign up prompts and enter your card details. Once complete the system will delete your old account and start the new one.

Yearly memberships work out to be 2 months cheaper than monthly memberships and are a once off recurring yearly payment.

Q) IS THE PAYMENT PROCESS SAFE AND SECURE & HOW DO PAYMENTS OCCUR?

A) We only use Stripe which is a worldwide used and trusted payment gateway system with the highest security certifications. We do not store any of your personal payment or credit card details. Payments are reoccurring and if you wish to cancel you must notify us before you next payment has been processed. We do not refund any payments after your monthly or annual payment has been processed unless prior notice is received.

Q) WHEN WILL THE MONTHLY & YEARLY MEMBERSHIP PAYMENTS TAKE PLACE?

A) The first monthly payment will be deducted from your nominated account at sign up and then on a calendar month basis thereafter.

A) The first yearly payment will be deducted from your nominated account at sign up and then on a calendar month basis thereafter.

Q) WHAT HAPPENS IF I WANT TO CANCEL MY MEMBERSHIP?

A) If you wish to cancel your membership, simply email us at contact us along with your full name and a brief note advising you wish to unsubscribe at least one day prior to your next recurring payment. Your membership will be automatically cancelled immediately. To avoid being charged a further monthly or yearly recurring payment, notifications for cancellation must be received at least one day prior to next payment period.  Payments are reoccurring and won’t be refunded for the next period unless prior notice is received as above.

Q) WHO DO I CONTACT REGARDING ANY QUESTIONS I HAVE ABOUT MY MEMBERSHIP?

A) Questions can be directed to our support team by clicking the contact us forms at the bottom of the public page and members home page. If you are waiting on a response, please check your junk mail as many servers may direct our mail to junk.

Please note the contact us form is for technical issues and membership communication.  If you are after details of a particular location outside what is provided in the weekly reports, we hope you understand that we simply cannot provide location specific advice individually to hundreds of members over and above the detailed information that we put together each week for you.  We are covering hot bites up and down the coast and, when we have it to hand, this information will be included in the reports at the time.

Q) CAN I MAKE SOME SUGGESTIONS?

A) Yes, absolutely we welcome feedback for any changes or information you would like to see that is not up on the site as yet. Just head to the members page and at the bottom there is a contact us form.

Q) WHO DO I CONTACT IF I WANT TO BECOME A SPONSOR OF SALT GUIDE?

A) You can simply fill out our contact us form and we will be sure to get back to you.

Q) CAN I SHARE A MEMBERSHIP WITH A FRIEND?

A) No definitely not!  Our system is set up for one user per account and you can be only logged in on one device at a time. If you are sharing a log in our system will pick it up. eg: Also if you are logged in at home on your PC and you haven’t logged out, then you wont be able to log in on another device like a mobile until you have logged out of the device that is logged still logged in.

Q) CAN I BUY A YEARLY MEMBERSHIP AS A GIFT?

A) Yes you can. The Salt Guide is a very popular gift package for anyone who enjoys fishing, boating and cooking. You simply click the purchase yearly subscription button on our website or you can click the contact us form and request more information contact us

Q) CAN SALT GUIDE COME AND FILM OUR RESTAURANT’S SEAFOOD DISHES?

A) Absolutely! If your restaurant has some great seafood recipes you would like us to share, simply email contact us

Q) I TRIED TO DO THE ABOVE STEPS ON CLEARING MY BROWSER HISTORY FOR IPHONE BUT I DIDN’T HAVE THOSE SETTINGS?

A) If you have an older iphone or the software hasn’t been updated in a while then to clear your browser history follow these steps: Go to settings, scroll down to safari and click, scroll down, once in safari, and press clear history and website data. Once this is done go back to safari on your home screen and type in www.saltguide.com.au and this will bring you up on a fresh page.

Please also note that you can only be logged in on one device at a time, so if you are logged in at home on a PC or another device you won’t be able to log in on your phone until you have logged out of the device that is still logged in.

Q) I CANNOT SEE SOME OF THE PROMOTIONS YOU ARE RUNNING ON SALT GUIDE OR OTHER THINGS YOU ARE ADVERTISING OR MY BUDDIES HAVE?

A) Please just refresh your Salt Guide page by clicking the little circle on the top left hand side of your web browser. This will refresh the page and will make sure you are seeing the most up to date site of Salt Guide.

 

OUR MEMBERS WALL #SALTGUIDE

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